IT Assistant

JOB DESCRIPTION

PATH is an international organization that drives transformative innovation to save lives and improve health, especially among women and children. We accelerate innovation across five platforms: vaccines, drugs, diagnostics, devices, and system and service innovations that harness our entrepreneurial insight, scientific and public health expertise, and passion for health equity. By mobilizing partners around the world, we take innovation to scale, working alongside countries primarily in Africa and Asia to tackle their greatest health needs. Together, we deliver measurable results that disrupt the cycle of poor health.

Position: IT Assistant
Location: Kinshasa

We seek to recruit the following qualified and experienced individual mentioned below. Specific responsibilities and duties include:

• Work closely with PATH staff to provide IT support and troubleshooting of all software and hardware issues
• Helpdesk service: log and resolve users’ complaints in the IT Helpdesk system in a timely manner
• Ensure that all workstations and laptops are properly configured, updated and maintained
• Ensure that all users have a basic level of monitoring virus and security alerts notifications and implement protection procedures.
• Make users more aware about phishing emails
• Adhere to and explain to PATH staff (as needed) PATH computer communication, hardware, and software standards.
• Support the computer needs of travelers.
• Provide general assistance to DRC IT officer.
• Manage and maintain office equipment and inventory, backup systems.
• Support conferences, videoconferencing, and telephone systems.
• Oversee design and printing of materials.
• Act as Back-up to the IT officer.
• Configure, monitor and test backup of user data
• Support training sessions, including the preparation and operation of equipment.
• Assist in developing analysis and database applications and perform data entry.

Required Skills

• Proficient in installing and maintaining Windows 7/ 8 / 10
• Proficient in developing and implementing local area network (LAN), Wireless LAN and Virtual LAN Proficient in MS Office 2013 / 2016 / Office 365 software
• Proficient in basic office equipment, such as Multifunction printers, copiers, and IP phones/Soft Phones Smartphone Basic support
• Proficient in web technologies (Php, HTML, SQL).
• Fluent French, English and DRC local languages
• Excellent communication skills
• Willingness to travel up to 25% annually within DRC

Required Experience

• A bachelor's degree in information systems, computer science, or a related degree
• A minimum of three years' experience in a similar position; may be an equivalent combination of education and experience.
• Applicants considered for this position are to be DRC nationals. This position is based in Kinshasa. Candidates outside of Kinshasa will be responsible for their relocation.

This position does not attract international terms and conditions. The post holder will be considered as a local staff and will not have international terms and conditions of employment.

Applicants considered for this position are to be DRC nationals. This position is based in Kinshasa. Candidates outside of Kinshasa will be responsible for their relocation expenses.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early. To apply, click the link below https://bit.ly/2ummxfB