B1 Business Support Officer

Vacancy Announcement
Department for International Development
DRC – Kinshasa
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POSITION: B1 Business Support Officer

JOB TYPE: Strategy and Effectiveness

SALARY: USD 1,823  per month

DURATION: Permanent (Subject to Probation period)

Purpose of Job

The Business Support Officer is an exciting new position responsible for the number of corporate functions that fall outside of corporate services provided by the Foreign and Commonwealth Office (FCO) team.  S/he will support the Deputy Head of Office in ensuring compliance on our Business Continuity Plan, Duty of Care and in liaison with the International Human Resources Hub in Pretoria, ensuring high quality Human Resource support and Learning and Development across the office.

Key accountabilities and responsibilities

LIAISON WITH FOREIGN AND COMMONWEALTH OFFICE AND CORPORATE SERVICES TEAM

• Monitor services provided by the FCO Corporate Services Team, ensuring full implementation of FCO services charter
• Participate in joint Housing Committee to ensure DFID requirements are met.
• Represent DFID’s interests at the Corporate Services meetings.
• Coordinating and managing flow of internal DFID visitors and consultants to the office

BUSINESS CONTINUITY PLAN AND DUTY OF CARE

• Update and test the DFID DRC Business Continuity Plan (BCP) and Telephone Tree.
• Work with the FCO Information Technology Manager to ensure their section of the Business Continuity Plan is up to date.
• Be the DFID focal point for IT related issues, raising Service anywhere requests and working with local IT support.
• Provide support to Deputy Head of Office on Duty of Care issues and related activities.

HUMAN RESOURCES FUNCTIONS

• Lead and deliver high quality and accurate Human Resources functions in close liaison with the International Human Resources Hub in Pretoria.
• Lead on the change management and communications of new Human Resource processes and on existing Performance and Talent Management processes.
• Be the focal point for submitting Passport change request forms and following up through SAW
• Implement People Action Plan priorities relating to HR
• Work with the Deputy Head of Office to update workforce planning spreadsheets as required.
• Led on HR returns for the office in particular organise UK based (HCS) and local SAIC vacancy development, sifting and interviews for recruitment process, liaising with relevant Team Leaders and Pretoria Hub.
• Oversee all HCS and SAIC familiarisation and induction processes, liaising with FCO corporate services, CLO and DFID Team Leaders
• Refresh DFID DRC approach to on-boarding and induction, developing an indicative induction plan and programme
• Act as focal point for advice and support on implementing performance management system (Being my Best), managing steps in the process and supporting SLT in assurance process
• Oversee accurate local staff medical claims
• Working with the FCO, manage  consultation on local staff pay as part of Joint Pay Review Committee.
• Maintain confidentiality on all personnel related matters.

LEARNING AND DEVELOPMENT

• Review and update the Learning and development strategy with support from the L&D Committee
• As part of the L&D Committee, manage the Learning and Development budget
• Analyse training and ensure value for money and the sharing of high quality training opportunities

SKILLS AND EXPERIENCE REQUIRED

Diversity

Applications are welcomed from all parts of the community and selection will be made on merit.

Key competencies required for this post. Please refer to the CS Competency Framework attached. Level 3 for all competencies:

Core Competency 1: Delivering at Pace
Core Competency 2: Delivering a Quality Service
Core Competency 3: Partnering and Collaborating
Core Competency 4: Leading and Communicating
Core Competency 5: Making Effective Decisions
Core Competency 6: Seeing Bigger Picture

Remember – Competencies are example based. For each example you should think about a situation where you have had to demonstrate the competency, what you did and what was the result.

Qualifications & Experience

Applicants must possess a relevant post graduate degree and have at least but not limited to:

• Degree or equivalent qualification with a minimum of 5 years working experience of which 5 years must be at management level.
• Excellent interpersonal and communication skills with a strong customer focus
• Fluency in English and French
• A great all-rounder, able to juggle numerous and varied tasks
• Ability to work with contacts and colleagues at all levels
• Strong organisational, analytical and time management skills, with attention to detail
• Willingness to learn and respond quickly to a variety of corporate needs in the office
• Strong line management skills
• Computer literate

Important – HOW TO APPLY!!

• The appointment will be subject to Police Verification and other checks including references, educational, professional and medical clearance.
• No accommodation or relocation expenses are payable in connection with this position or with attending interviews for this position.
• You must have or be able to obtain work authorisation for DRC in order to apply. Proof of work permits will be requested for non DRC citizens.
• The full Job Description, Application Form, Civil Service Competency Framework can be found at: https://www.gov.uk/government/world/organisations/dfid-drc/about/recruitment
• The candidate must complete and send the Application form in ENGLISH and their most recent CV in ENGLISH to AfricaHRHubRecruit@DFID.GOV.UK
• Only email applications will be accepted.
• The subject line MUST read“DRC0518”.
• Failure to follow the outlined procedure might result in the application not being considered. The closing date for the vacancy is close of business day on31 July 2018. If no response has been received after 2 weeks, consider the application as unsuccessful.