Head, Transactional Product & Services

OFFRE D’EMPLOI N°003/SB-RDC/KIN/2020

 

TITRE DU POSTE : Head, Transactional Product & Services

DEPARTEMENT : Transactional Product & Services

LIEU D’AFFECTATION : Kinshasa

TYPE DE CONTRAT : CDI assorti d’une période d’essai de 6 mois

 

A PROPOS DE STANDARD BANK

Standard Bank RDC fait partie du plus grand groupe bancaire de l’Afrique en termes de capitalisation boursière dont le siège se situé à Johannesburg. Présente dans 38 pays dont 18 en Afrique, c’est depuis 1992 qu’elle opère au Congo à la suite de l’acquisition d’ANZ Grindlays Zaïre qui existait dans le pays depuis 1973.

Standard Bank RDC offre une gamme variée de produits et services par le truchement de ses diverses branches à travers la RDC via un réseau des intermédiaires (banques correspondantes). Nous avons développé une expertise dans la prestation des services liés aux besoins des entreprises minières, multinationales, Nations-Unies et autres organisations internationales opérant en République Démocratique du Congo.

Nos équipes allient leur connaissance approfondie sur les conditions et déterminants du marché en RDC à l’expertise du Groupe Standard Bank opérant dans les marchés émergeants aux fins de développement des solutions sur mesure répondant aux besoins de la clientèle.

Job Details


Job Title

Head: TPS

Position Title

Head: TPS

Job typically reports to

CEO

Job function

Business Support

Job family

Transactional Products and Services

Job purpose description

To develop, execute and manage the country strategy and day to day running of the TPS business across the entire value chain. This includes Sales, Implementation and Service, Trade, Cash and InvestorService.
To manage the teams executing the strategy and drive the profitability of the end to end TPS business in country.

Qualifications


Minimum qualification 1

Type of qualification: Post Graduate Degree
Field of study: Business Commerce or related Business / Finance Degree

Preferred qualification 1

Type of qualification: Masters Degree
Field of study: Business Commerce or related Business / Finance Degree

Experience


Experience required 1

Job Function: Transactional Products & Services
Job Family: Transactional Banking
Years: 8-10 years
Experience Description: Experience working within a Transactional Banking business, with experience / exposure to products, clients and the value chain

Experience required 2

Job Function: Transactional Products & Services / Corporate & Investment Banking
Job Family: Transactional Banking / Business Support
Years: 5-7 years
Experience Description: Experience leading a team

Experience required 3

Job Function: Transactional Products & Services / Corporate & Investment Banking
Job Family: Transactional Banking / Business Support
Years: 5-7 years
Experience Description: Experience leading a functional line within Transactional Banking business

Total number of years of experience

12 years

Additional Job Dimensions


Number of direct reports

Number: 4-10 +

Number of indirect reports

Number: Choose an item.

Financial accountability

 

Type of Budget: Sales Budget
Type of accountability: Directly accountable

Internal relationships

Nature of relationship: Provide and receive a service

External relationships

Role type of external contact: Choose an item.

Work environment

Physical Requirements: Open plan office          
Working Conditions: Africa Region travel may be required

Outputs


Key Activities (what and how)

Strategy Formulation and Execution

  • Plan, input, communicate and maintain a strategic view of TPS for the country
  • Implement a country TPS performance and effectiveness model comprising of Sales methodology, Trade, Cash and Investor Services strategies and an effective implementation and service platform to deliver to the client.
  • Align client solutions to the overall TPS Cash, Trade and Investor Services strategies for TPS and work with key TPS and Bank stakeholders to this end.
  • Represent TPS at key forums in the Bank
  • Coordinate and assume responsibility for compiling and communicating to all stakeholders, on a regular basis, information relevant to the TPS business and covering the TPS business
  • Provide input and contribute to the formulation and delivery of the TPS strategy for the region as a key member of the Regional Management team

Key Activities (what and how)

Financial Performance Management

  • Responsible for the development of financial operating plans, implementation of projects within budgets and annual revenue targets
  • Responsible for the management of the balance sheet and the asset book
  • Build strategic focus around market share growth, client segments, scalability of the business and market profile
  • Grow and build the business above the market growth rate by identifying opportunities and leveraging on our products and network capabilities
  • Ensure regular pricing reviews, including impact of concessions or non-standard pricing, and implementation of appropriate local pricing to maximize revenue and profitability
  • Influence behaviour to ensure a balanced revenue/product mix and cost disciplines

Key Activities (what and how)

Business Performance and Process Management

  • Develop short term and long term plans for the business that cover the full value chain, focusing on customers, competition, profitability, the Cash, Trade and Investor Services life cycle and implementation and service consideration, in addition to
  • organizing sales programs for growth and product penetration
  • Ensure sales disciplines, including the effective use of the Sales Management Process and Client Relationship Management systems
  • Responsible for implementation of the working capital model, development of sales plans and pipeline management.
  • Understand the market in terms of size, share, structure, potential, customer segmentation, buyer behaviours and competitor analysis within the country, for the relevant product sets. Lead and support market research as required
  • Responsible for managing macroeconomic fundamentals in country and responding appropriately
  • Organize and carry out competitor benchmarking exercise to help shape the bank’s sales, marketing, product, pricing and service strategies
  • Responsible for launching new initiatives, products for cash, trade and investor services, developing enhancements, new product concepts and preparing business requirements, either independently or jointly with Group
  • Quantify and provide information to country & group management by analysing the impact and economic consequences of market trends, changing customer requirements and competitor offerings for the dual purpose of performance management and strategy development. Implement actions as required.
  • Build discipline around product utilization and monitoring to take informed business decisions and forecast
  • Embed the standard TPS model in the country ensuring regional alignment

Key Activities (what and how)

People Management

  • Take the lead by framing the TPS strategic context and department priorities and inspiring people to take action
  • Manage staff to ensure that targets, work and quality standards are set, achieved and maintained
  • Track and manage the performance contribution of staff
  • Identify strengths and development areas and ensure that support staff receive the requisite learning and skills development interventions
  • Perform a strong coaching role and provide support to direct reports
  • Responsible for attracting and retaining the best talent
  • Implement a succession strategy and develop future leaders
  • Promote diversity and local talent
  • Champion talent management in the team by creating and implementing a platform for growth, mentoring and development

Key Activities (what and how)

Compliance and Risk Management

  • Ensure that countries within the Region are in compliance with audit, control and financial reporting standards as they relate to TPS.
  • Ensure the establishment and maintenance of an appropriate risk management model for identifying, considering and mitigating the risks ensuing across all areas in the business

Key Activities (what and how)

Brand and culture

  • Lead and coordinate customer surveys (internal and external)
  • Assist with submissions for awards
  • Represent Standard Bank at thought leadership forums and industry events
  • Promote the Standard Bank TPS brand

Technical Competencies


Technical competency 1

 

 

 

Competency Label: Product Knowledge
Competency Description: Knowledge and understanding of the features, benefits and pricing of the products and services on offer to business banking customers.
Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others

Technical competency 2

 

 

Competency Label: Continuous Process Improvement
Competency Description: The ability to review existing processes with the view to find better ways to execute tasks on a continuous basis.
Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others

Technical competency 3

 

 

 

Competency Label: Risk Management
Competency Description: Demonstrates knowledge and understanding of risk management methodologies, tools, governance structures and regulatory requirements for good management of risk.
Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others

Technical competency 4

 

 

 

Competency Label: Business Acumen
Competency Description: The ability to analyse business financial performance as well as competitor and external factors as it would apply to the people practice in the organisation. The ability to analyse the business specific language and business processes in order to support them effectively
Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others

Technical competency 5

 

 

Competency Label:People Strategy Development
Competency Description: The ability to translate organisational goals into strategic people plans.
Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others

Technical competency 6

 

 

 

Competency Label: Stakeholder Management
Competency Description: The coordination of relationships with and between key stakeholders, during the design, management and implementation of business change.
Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others

Technical competency 7

 

 

 

Competency Label: Effective Business Communication
Competency Description: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.
Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others

Technical competency 8

 

 

 

 

Competency Label: Customer and Client Focused Innovation 
Competency Description: Focusing attention and efforts on understanding customers (or customer segments) and proactively addressing different customer/client needs. Makes organisational changes or innovates when needed to address customer/client needs.
Proficiency Level: ADVANCED - Mastered the concept, able to act independently, provides guidance and training to others

COMMENT POSTULER ?

Les personnes intéressées sont priées d’adresser leurs candidatures par e-mail à l’adresse électronique info@standardbank.cd en reprenant l’intitulé du poste en objet de leur e-mail. Les dossiers comprendront uniquement une lettre de motivation ainsi qu’un Curriculum Vitae détaillé à jour (en Français et en Anglais) renseignant les numéros de téléphone et adresses e-mails d’au moins trois personnes de référence.

Seuls les candidats de nationalité congolaise remplissant les critères susmentionnés seront considérés pour la suite du processus.

La date de clôture pour la réception des candidatures est fixée au 12 juin 2020 à 17h00’.

La Direction des Ressources Humaines

Kinshasa
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2024-03-28
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