IT Support Executive

ONFON MOBILE LIMITED – Gombe, Kinshasa

N° R.C.C.M: KNG/RCCM/24-B-03954

D.NAT: 01-J6100-N68343Y

Onfon Mobile is a technology company that works with mobile telephone companies to sell phones to the mass market through their shops and their partner shops such as large chain stores to customers who do not qualify for contract phones.
The company has its headquarters in Nairobi, Kenya.

Vision:
To have a connected Africa by improving the African digital landscape through provision of affordable modern smartphones.

Mission:
To enhance technology penetration in the African market by providing millions of Africans with affordable access to smartphones.

Job description
 The IT Support Executives will be responsible for resolving Customer Care Executives and Sales Team
Executives support queries through prescribed programming tools.
 Offer on demand level two technical support to customers, shop sales team and the Sales Support Agents.
 Assist the developers in identification and execution of automation tasks to simplify service delivery and support function.
 Extract system level data set as requested by various departments.
 Perform minor IT code development work as assigned by IT manager from time to time.
 Manage all IT systems used in service delivery across the company

Qualifications
1. Bachelor degree in IT or Computer science
2. Proficiency in both English and French
3. 2 years Experience in coding or IT support
4. Ability to write Software products using Python, Javascript or Node
5. Proficiency in Database Management systems particularly MySQL
6. Ability to offer IT support to IT system users
7. Willingness to work in shifts Job

Type: Full-time

Salary: $350 per month

Education: Bachelors (Preferred)

Ability to Commute: Gombe, Kinshasa (Required)

To apply, send your resume/CV to careers@onfonmobile.cd