I. JOB DESCRIPTION

Links to structures

Job function*

Real Estate Management

Alternative job titles*

Logistics Officer / Security Officer

Job family*

Corporate Real Estate and Physical Security Management

Job reports to*

GRES Manager (Country)

Career type*

Functional/Specialist

Contribution

Job purpose description*

This role is accountable for the Bank’s physical and other security operations. The role is aimed at ensuring tight security standards and disciplines are observed and entrenched across the Bank with the objective of influencing sustainable and efficient operations in line with Standard Bank Group security standards and regulatory guidelines. This role can be extended to ensure efficient operations of the Bank’s facilities, buildings and Assets management through delivery of logistics and general service support to staff, the management in line with the Bank objectives.

Job criticality

Operationally Critical

Key responsibilities*

Output group 1*

Ensure the occupational security function by applying approved operating measure

Outputs and measures*

Security

• Assist in operating information collection system in place in the bank for security and participate in data interpretation and timeously and accurately and accurately address situations and information that are a treat to the Bank.
• Assist in the general security situation analysis to provide strategic prediction of security trends and patterns for the department.
• Provide data related to security to be considered for sound analytical and systematic reports for department review and management involvement for actions and risk mitigation.
• Participate in the security risk assessment and identification/definition projects to determine the risk level and nature.
• Responsible for access control for staff, clients’ staff, customers and visitors into the bank’s premises.
• Analyse security assessed information and provide responsible recommendations.
• Be involved on site selection for Branch construction to ensure the security requirements are met in line with the Bank’s standards and centre approvals for security installations.
• Ensure involvement in sign off blue prints for branches, ATM’s, cash centres and head office buildings by country
• Supervision of installation of Security equipment, Access control, CCTV, Alarms, Fire detection.
• Ensure security controls in line with established security framework for the country Head Office and Branches with a focus on value and purpose drive security solutions.
• Closely tracking the security threats and alerting the security management channel as necessary
• Constant monitoring of security equipment and ensuring its maintenance and upgrade timeously in line with the required standards, approved minimum standards for physical security to be adhered to, in line with Group Standards and Central Bank requirements.
• Train staff and guarding service providers on relevant SOP. 
• Ensuring SLA implementation and vendors compliance to the agreed KPI for guarding and Police.
• Taking accountability of security breaches and playing the role of a security champion within the Bank
• Assist in the development and implementation of Security Awareness programmes for both staff and clients (internal and external).
• Supervising security guards and conducting surprise checks as necessary.
• Regular site visits and Audit reports
• Provide Information, Guidance and necessary protection for SBA Travelers into the SBA Regions directly and through support of the Control room
• Submit incident reports to GRES Manager for Security Services on

Key threats facing the Bank
Material losses and Near misses
Key Initiatives to combat financial Crime
Material matters of interest

• Ensure the application of the emergency incident management guidelines in country.
• Ensure that all the devices applied to security services and role are working and in good conditions

Output group 2*

Execute health and safety processes in the corporate office

Outputs and measures*

• Ensure that designated health and safety officers are appointed in line with local regulatory requirements.
• Assist in the appointment of internal health and safety representatives including evacuation wardens, first aiders, fire wardens etc. Keep track of the competence training of the representatives and work with Human Capital to arrange new appointee and refresher training.
• Ensure the installation of signage and notices as required according to the bank and local building regulations. Arrange maintenance of emergency lighting and fire safety equipment at the required intervals.
• Report all incidents of injury on duty as well as near misses. Investigate on the root causes. Provide reports to local authorities and insurers as required.
• Execute the scheduled fire drills evacuations at the required intervals and submit a report. Assist in the review of the results of the drills and make recommendations to management on procedures that need improvement

Output group 3*

Physical Security

Outputs and measures*

• The accurate measurement of results / outputs
• The reduction of cost / losses through the timeous provision and communication of predictive patterns.
• The prevention of violent and/or commercial crime.
• The development of a heat map (blueprint) of the status and potential outcomes or predictions.
• Time specific execution.
• Comply with all the banks Governance policies applicable to his role and always act in an honest, ethical, objective manner, in the best interest of the bank.
• Pro-active security threat assessment on elections and deploy appropriate security counter measures
• Points of Representation, produce reports, update on national / local crime situation and trends, provide security advice and assistance, create security awareness and vigilance
• Manage in Country security requirements in line with country Central Bank and Group Minimum Standards where applicable

II. REQUIREMENTS

Qualifications

Formal minimum qualification 1*

Type of qualification: First Degree
Field of study: Services

Preferred qualification 1

Type of qualification: First Degree
Field of study: Generic Management

Preferred qualification 2

Type of qualification: Diploma
Field of study: Office Administration

Experience

Experience required 1*

Job Function: Real Estate Management
Job Family: Corporate Real Estate Management
Years: 3-4 Years

Behavioural Competencies

Behavioural competency 1*

Competency Label: Checking Details
Competency Description:This competency is concerned with the careful checking and confirmation of details in a task. Another behaviour associated with the “Checking Details” competency is being accurate. Being accurate requires individuals to have a strong quality orientation as well as to be thorough and detailed in their approach when completing tasks to avoid making mistakes.

Behavioural competency 2*

Competency Label: Following Procedures
Competency Description: The important behaviours associated with “Following Procedures” in the organisation include adhering to rules, following instructions and being risk averse.

Behavioural competency 3*

Competency Label: Interacting with People
Competency Description:This competency is about fostering relationships that benefit the organisation as well as an individual’s effectiveness and efficiency. More specifically, it includes personal networking behaviours, contacting others and strengthening relationships.

Behavioural competency 4*

Competency Label: Showing Composure
Competency Description:This is about the extent to which individuals can remain calm under pressure and maintain poise before and during important events. As such, the competency addressed in this document is concerned with the extent to which individuals show behaviours that lead to the effective handling of pressurised situations. 

Behavioural competency 5*

Competency Label: Inviting Feedback
Competency Description:This competency involves the extent to which individuals are receptive to feedback and open to criticism as well as the extent to which they actively seek feedback.

Behavioural competency 6*

Competency Label: Taking Action
Competency Description:This competency is about acting in service of achieving the organisation's goals. It is about being energetic, showing initiative and being action oriented. 

Behavioural competency 7*

Competency Label: Directing People
Competency Description:This competency emphasises the “giving direction” part of leadership that applies the coordination of people and resources to obtain results.

Technical Competencies

Technical competency 1*

Competency Label:Occupational Health and Safety
Competency Description:The knowledge and understanding of regulatory requirements that govern the safety and health of employees who work in company buildings.
Proficiency Level: PROFICIENT - Clear knowledge and application of the concept

Technical competency 2*

Competency Label:Physical Security Management
Competency Description:The ability to assess the risks of physical threats to the premises of the bank and create measures to minimise the risks.
Proficiency Level: PROFICIENT - Clear knowledge and application of the concept

Leadership Competencies

Leadership competency 1*

Competency Label: Customer and Client Orientation
Competency Description:Focusing attention and efforts on ensuring clients and customers safety and care about their need of safety and security at work place and /or financial institution facility and proactively addressing different customer/client needs. Makes organisational changes or innovates when needed to address customer/client needs.
Proficiency Level: Adapts to meet customer/client needs; Adapts existing products, services, processes etc. to better meet specific customer needs. Uses understanding of customer needs to adapt products, systems process and procedures that ensure customer satisfaction.

Leadership competency 2*

Competency Label:Self-confident
Competency Description:Believing in oneself, own judgement, skills and experience, and using this self-confidence to challenge others for the benefit of Standard Bank.
Proficiency Level:Has confidence to deal with criticism and disagreement; and Has the ability to manage own feelings and emotions (especially in difficult circumstances) so that these don't interfere with performance.

Leadership competency 3*

Competency Label:Striving for results delivery
Competency Description:Proactively identifies business opportunities or barriers to business performance and addresses them. Takes accountability for improving the business. Demonstrates a sense of urgency around the achievement of stretching business goals.
Proficiency Level:Acts to improve performance; Makes changes to plans, offerings, etc. to get better results, improve business performance.

Additional Job Dimensions

Business accountability: Impact on result*

Primary - Has a controlling impact on end results

Description or examples:The job holder is responsible for implementation of security procedures and instruction implementation across the Bank

Typical direct reports for this job*

Job Title:None
Number: No direct reports

Indirect reports

Job Family:Risk Management
Number: No Indirect Reports

Internal relationships*

Business area:All business areas occupying the portfolio of buildings
Job:All employees
Nature of relationship: Provide a service to them
Sphere of influence: Limited to their department only
Description or examples:Regular engagement to ensure that the office space is safe and secure

Business area:Group Physical Security/ Office Health and Safety
Job:Country engagement teams
Nature of relationship: Receive a service from them
Sphere of influence: Limited to their department only
Description or examples:Regular collaboration on Security, Health and Safety standards and vendor performance management
Business area:Procurement
Job:Category managers and buyers
Nature of relationship: Receive a service from them
Sphere of influence: Limited to their department only
Description or examples:Collaborate on purchasing of contractor services and for contract negotiations (maintenance and leasing).

External relationships*

Role type of external contact:Third party facilities management contractors
Nature of relationship: Manage the relationship
Description or examples:Arranging service delivery, escalating open items, resolving billing issues
Role type of external contact:Regulatory inspectors
Nature of relationship: Provide customer service
Description or examples:Providing information and building access for health and safety inspections.

Accountability for problem solving*

Degree of guidance received to solve problems:
Clearly Defined - Policies, principles, readily available direction
Description or examples:The security officer must operate within group and regulatory standards.
Degree of original thought required to solve problems:

Variable - Differing situations within boundaries of experience

Description or examples:Daily routines are predictable, but the security officer also needs the ability to respond appropriately to unplanned events such as building break-ins, employee injuries, motor vehicle accidents or building failures.

Accountability for planning of activities*

Specific tasks are performed

Description or examples:The role is focused on implementation of elaborated security measures for one or more corporate office buildings.

Discretion allowed for decision execution*

Prescribed - Detailed instructions, close supervision

Description or examples:Routine decisions are made by the GRES/GPS Manager without further escalation. Ad hoc requests and items that have a budget implication will be referred to operations management.

Work environment*

Working Conditions: Night work may be required
Physical Requirements: Open plan office